indonesiaevisa logo
Indonesia & Bali e-Visa Indonesia e-Visa Application Portal

How can we help you today?

Our support team is dedicated to assisting you with your Indonesia e-Visa application process, document verification, and general inquiries.

Submit a Request

If inquiring about an existing application, please use the email address provided during submission.

Privacy Notice: By submitting this form, you consent to indonesiaevisa.online processing your data to respond to your inquiry. We do not share your contact information with third parties for marketing purposes.

Direct Contact

Email Support

info@indonesiaevisa.online

Average response: 12-24 hours.

Operating Hours

Monday - Friday

9:00 AM - 6:00 PM (GMT+8)

Our Office

Jl. Jenderal Sudirman No. Kav. 52-53

Jakarta Selatan, 12190, Indonesia

Before you reach out...

Where is my visa?

Standard processing takes 1-12 hours. Please check your spam/junk folder before submitting a request. The sender will be our system email.

Can I edit an application after payment?

Once payment is processed and data is submitted to immigration channels, changes are usually not possible. Please double-check all data (especially MRZ) before submission.

Do you provide refunds?

Refunds for government fees are not possible once the application is submitted. Service fees may be refunded in specific circumstances if processing has not begun. See our Terms for details.